The number of troubles at online shops have been on the rise each year. We provide TradeSafe Trustmark to help build a safe and secure EC society and to contribute to creating an EC market in which operators of online shops and shoppers can participate without anxiety.
About TradeSafe Trustmark, the mechanism of “Anshin” that TradeSafe provides (“Anshin” means “freedom from care,” “peace of mind” or “reassurance.”)
TradeSafe Trustmark is the mark which the shops that have passed the qualification review are entitled to display. It is a service that gives a visible form to the shops’ safety for consumers who purchase their products.
The services provided by TradeSafe Trustmark have three main pillars.
- TradeSafe Trustmark Service (Qualification review of EC shops and the granting of the mark)
- TradeSafe ADR (Alternative Dispute Resolution) Service
- TradeSafe Anshin Compensatory Service (Consolation payment)
(1) TradeSafe Trustmark Service (Qualification review of EC shops and the granting of the mark)
The certified shop can display TradeSafe Trustmark on the product pages and the top page of the shop’s site.
※Please note that there are cases where the displaying of the mark beside certificated products is not possible depending on the ASP (Application Service Provider) used by the shop. Details about TradeSafe Trustmark Service
(2) TradeSafe ADR (Alternative Dispute Resolution) Service
We cooperate with general incorporated association “EC Network,” an ADR organization. If a trouble arises such as “The ordered product hasn’t arrived,” we will help solve the problem with the neutral third party acting as a go-between. Details about TradeSafe ADR Service
(3) TradeSafe Anshin Compensatory Service (Consolation Payment)
This is a service applied to such cases as one where a shopper has purchased a product at a shop that has introduced TradeSafe Trustmark but the product hasn’t arrived and TradeSafe ADR (Alternative Dispute Resolution) Service has not led to a resolution.
TradeSafe Trustmark Optional Services
We have various kinds of optional services created by expanding TradeSafe Trustmark Service.
Matter to Be Noted
There are products TradeSafe Trustmark cannot cover.
Please note that you will not be eligible for ADR Service or Consolation Payment if the product you have purchased is one that this company has prescribed is not covered by Trustmark, even when it is on the product page with Trustmark displayed. To “List of Products Not Covered by TradeSafe Trustmark”
What TradeSafe Trustmark cannot guarantee
Please note that TradeSafe Trustmark cannot guarantee the authenticity of brand-name products, the effects of diet foods, the quality, performance, effects, etc. of individual products, etc.
Expense for Introducing TradeSafe Trustmark Service
|Preliminary Examination Fee, Full Examination Fee||Free of charge|
|Registration Fee||\38,500 (Tax included)|
|Monthly Usage Fee (1st year)||\11,000 (Tax included)|
※From the 2nd year on, there will be changes in expense.